Once you have selected your perfect hotel and programme, either by using our search tools or at the recommendation of our customer service team, go to the hotel’s profile page on our website and enter your travel details into the panel on the right hand side and click the “Check availability” button. If availability is limited, you will see “Enquire now”, and you can send us a non-binding enquiry using the form that appears if you click “Enquire now”. If the hotel is available, you will be given the option to “Book now”. You will then be taken to a window where you can fill in your travel details. Please note: after you have clicked “Confirm booking and payment”, the booking becomes binding.
We offer a range of tools to make it easy for you to find a hotel online. You can search for hotels using our themed pages or our search wizard. Use our "Travel Theme" filters or go to the "Destinations" field on our search window to search by country, region or hotel name. Please note that the filters automatically saved from your previous searcher may limit the number of results. Remove the unwanted filters one by one or scroll down and find "Remove all filters" on the left side.
We will do our best to fulfil your special requests, although we cannot guarantee that the hotel will be able to accommodate all your wishes. To ensure that your wishes can be fulfilled, please contact our experienced customer service team before booking.
Bookings made using our website become binding when you click "Book now" followed by "Payment and submit". Even if you do not enter payment details immediately after clicking "Confirm Booking and Payment", the booking is still binding and you will be obliged to pay. Bookings made via e-mail become binding once you have received an offer and accepted this offer in writing.
Please check the details and the data carefully and pay particular attention to the check-in and check-out dates, as well as to the spelling of the names of the participants in the trip. Please also check the services listed in the programme and any additional information included in the offer.
For particularly common means of payment (e.g. Visa & MasterCard), no fees will be levied. Payments and with alternate payment methods (e.g.American Express) may have transaction fees - we will inform you of the amount before processing the payment.There is also a fee for paying via PayPal: 2% fee for payment in EUR and 4% for payments in CHF and other accepted currencies.
Your opinion is very important to us and we want tohear about the holiday experiences of our customers. This will give other travellers information about the hotels and destinations. It also offers us the opportunity for continuous improvement and allows us to discuss any shortcomings with our hotel customers. We welcome any feedback from our customers. If you want to share your holiday experience, you are welcome to call our customer service team or send a written review to firstname.lastname@example.org